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HCV Housing Specialist

Position Title: HCV Housing Specialist
Reports to: Director of Housing
Department: Housing Operations
Starting Rate: $16.50 - $17.00/hourly
Date: September 2024

General Statement of Duties:

The Housing Specialist performs skilled clerical and administrative work, assisting the Director of Housing and the HCV Manager (their designee) with a variety of office assistance administrative
tasks not limited to scheduling appointments, typing, filing, data entry, answering calls, preparing monthly reports, taking meeting minutes, development monthly newsletter, creating spreadsheets, prepare informational brochures, flyers, prepare media releases, assist with monthly inspections, assist with department quality control reviews, and agency event coordination. Coordinate and maintain resident/participant portals. Does related work as required of the
Director of Housing (their designee) to assist with day-to-day department operations to ensure compliance and excellent customer service. Work is performed under general supervision. Will
serve as a backup caseworker for a 12-unit facility owned and operated by SRHA. Perform other duties as assigned by the Director of Housing (their designee).

Essential Job Functions (Illustrative Only)

  1.  Receives calls and callers for the department and ascertains nature of business, director to the appropriate authority for disposition.
  2. Maintains complex and detailed files and records and maintains database.
  3. Designs and prepares newsletters, brochures, flyers, and other advertising and marketing material.
  4. Transcribe, compose routine correspondence, and type complex reports and materials.
  5. Answers and responds to inquiries or complaints about departments and operations, policies, and procedures.
  6. Maintains department calendar.
  7. Schedule appointments as needed for department needs.
  8. Undertakes special projects as assigned by supervisor.
  9. Checks for the accuracy of essential documents and records.
  10. Assist the Director of Housing (their designee) with day-to-day operations.
  11. Maintains a variety of operational, bookkeeping, budget, and program records.
  12. May assist with conducting interviews to determine eligibility.
  13. Coordinates purchasing activities for the department.
  14. Assist the Director of Housing (their designee) with quality control functions, including file, monthly HUD-required reporting, and inspection reviews to ensure program compliance.
  15. Performs administrative and clerical duties as required by the Director of Housing (their designee).
  16. Operates office equipment including but not limited to fax, scanners, computers, copiers, calculators, telephones, binding machines, and other equipment needed to perform essential job functions.
  17. Maintains HUD-required documentation to support HUD programs, including SEMAP and PHAS certifications.
  18. Uses PC programs such as Microsoft Office and other software packages.
  19. Maintains inventory control, re-order and re-stock any supply items.
  20. Uses the computer to record vehicle maintenance.
  21. Observe all safety rules and regulations.
  22. Performs other duties as assigned.

Required Knowledge and Abilities

The statements contained here reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility but should not be considered on the all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in different functional areas to cover absences or relief, to equalize peak work periods, or otherwise balance the workload.

  1. A high school diploma or equivalent and extensive office assistance experience is required.
  2. Knowledge of the practices, policies, and philosophies of housing choice vouchers and public housing management.
  3. Basis knowledge of office procedures.
  4. Clerical and administrative aptitude.
  5. Good spelling and grammar skills are necessary to assist with the development of letters, flyers, media information, and email distribution.
  6. Ability to type 45 words per minute.
  7. Ability to make routine arithmetic calculations.
  8. Read and interpret computer printouts.
  9. Ability to follow oral and written instructions and to exercise sound judgment.
  10. Ability to establish and maintain effective working relationships.
  11. A valid driver's license is required and maintained eligibility for coverage under the Authority's automobile insurance.

Physical Requirements:

  1. This is a sedentary work requiring the exertion of up to 10 pounds of force and a negligible
    amount of force frequently or constantly to move objects.
  2. Work requires reaching, fingering, grasping, and respective motions.
    Housing Operations Administrative Assistant
  3. Vocal communication is required for expressing or exchanging using the spoken word.
  4. Hearing is required for perceived information at normal spoken word levels.
  5. Visual activity is required for preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities.
  6. The worker is not subject to adverse environmental conditions.

Special Requirements:

1. A Valid Driver's license is required and must maintain eligibility for coverage under the Authority's automobile insurance.
2. Must pass a drug screen.
3. Must supply a criminal background record, which must pass the agency's criteria.
4. Must obtain Housing Choice Voucher Specialist certifications within one (1) year of employment.