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Director of Housing

POSITION: Housing Operations Director

SALARY RANGE: $ Negotiable

REPORTS TO: Executive Director

DEPARTMENT: Housing Operations

DATE: September 18th, 2025

How to Apply: www.suffolkrha.org

 

General Statement of Duties:

Under the supervision of the Executive Director, the Housing Operations Director is responsible for the overall administration, supervision, and operation of the Authority's Public Housing, Resident
Initiatives, Occupancy, Public Housing, and Housing Choice Voucher Programs Divisions.

Essential Job Functions (Illustrative Only):

  1. Supervises the daily operations of public housing management, Resident Initiatives, Occupancy, Public Housing, Housing Choice Voucher Programs, and FSS Divisions.
  2. Maintains daily contact with staff to ensure maximum effectiveness in day-to-day operations and to offer advice and assistance as needed.
  3. Administers management's daily activities and monitors problems in implementing policies, procedures, and programs.
  4. Prepare appropriate budgets and monitor income and expenditure accounts.
  5. Monitors and evaluates changes to Department of Housing and Urban Development (HUD) policies and procedures affecting housing management, occupancy, and Public Housing and
    Housing Choice Voucher program operations.
  6. Keeps apprised of current legislation about housing programs for which they are responsible.
  7. Review pertinent reports that the housing and administrative staff prepared before forwarding them to the supervisor or other appropriate offices.
  8. Investigate all problems and complaints following subordinates' requests for assistance and attempt to effect solutions appropriate to all parties involved.
  9. Attend meetings of Resident Council, other representative resident groups, and local agencies and community groups upon request.
  10. Advises and assists departmental personnel as required in the overall administration of housing programs.
  11. Maintains a close working relationship with the HUD Virginia State Office to keep apprised on the latest developments in housing management, occupancy, and Public Housing and Housing Choice Voucher program operations techniques.
  12. Act as a liaison between the Maintenance Services and Housing Management staff to coordinate work activities and minimize any difficulties and problems that may occur in these areas of operations related to tenants' occupancy and/or relocation.
  13. Assist in preparing all required HUD and internal reports concerning public housing, Occupancy, and the Housing Choice Voucher program activities.
  14. Insures, in conjunction with the assistance of the Housing Management, Occupancy, and Housing Choice Voucher program staff, the prompt execution of all directives, policies, and procedures of the Authority and HUD.
  15. Oversee the application, resident intake, continued occupancy process, rent collections, related legal procedures, lease terminations, evictions, and grievance hearings relative to the
    Occupancy and Housing Choice Voucher Divisions.
  16. Assign the appropriate staff to conduct frequent inspections of the housing units and notify the staff of any deficiencies and problem areas, assisting in corrections as required.
  17. Maintains a functional working relationship with all concerned agencies of the City involved directly or indirectly with the Authority's Public Housing, occupancy, and Housing Authority
    Choice Voucher programs. Performs other duties as assigned. Observes all safety rules and regulations.
  18. The Housing Operations Director will also oversee and coordinate the Family Self-sufficiency Program (FSS) Staff and implement, coordinate, and monitor the components of the Authority's Fair Housing Plan.
  19. Conducts Fair Housing seminars and training for the staff and general public.
  20. Establishes a liaison with realtors, landlords, tenants, and homeowners to carry out components of the Fair Housing Plan.
  21. Assists and works with the media to disseminate information on housing discrimination and correct procedures for filing complaints.

Required Knowledge and Abilities:

The statements contained here reflect general details necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties assigned, including work in different functional areas to cover absences or relief, to equalize peak work periods, or otherwise balance the workload.

  • Thorough knowledge of the practices, principles, and techniques of housing management, occupancy, and the Public Housing and Housing Choice Voucher Programs.
  • Through knowledge of state and federal housing programs and Federal Fair Housing Laws.
  • Demonstrated ability to supervise and direct the activities of staff personnel.
  • Excellent organizational skills and must have the ability to plan and organize work.
  • Ability to interact effectively with staff, residents, and other concerns.
  • Ability to communicate effectively orally and in writing, including making oral reports and presentations.
  • Ability to plan, organize, and schedule work, exercise sound judgment, and exhibit and maintain effective working relationships.
  • Establishes and maintains to the greatest extent possible a viable working relationship with all appropriate agencies of the City and all other persons with which the Authority may come into contact.

PHYSICAL REQUIREMENTS:

  1. This is sedentary work requiring occasional exertion of up to 10 pounds of force, and a negligible amount of force frequently or constantly to move objects.
  2. Work requires reaching, fingering, grasping, and repetitive motions.
  3. Vocal communication is required for expressing or exchanging ideas through the spoken word.
  4. Hearing is required to perceive information at normal spoken word levels.
  5. Visual acuity is required for preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities.
  6. The work is not subject to adverse environmental conditions.

ACCEPTABLE EXPERIENCE AND TRAINING:

Graduation from a college or university of recognized standing or any equivalent combination of training or experience. Proven administrative and supervisory experience and expertise in
management controls are highly desirable. Aggressively responsible experience in the general administration and overall management function of low-income housing management, occupancy,
Public Housing, and the Housing Choice Voucher Programs is required. Excellent verbal and writing skills are essential. 

Special Requirements:

  1. A valid driver's license is required, and you must maintain eligibility for coverage under the Authority's automobile insurance.
  2. Must pass a drug screen.
  3. Must supply a criminal background record.
  4. Must possess certification as a Public Housing Manager or Certified Property Manager from a HUD-approved accredited organization within two years of the initial date of employment.